About Yappy Pets
Yappy Pets, founded in 1994, is a Singaporean pet supplies company dedicated to providing top-notch nutrition and care for all furry friends. Their mission is to help pets live their healthiest lives possible.
Over the years, they’ve grown from a local business to a well-respected brand across Asia and even globally. They offer a wide range of products, including pet food, treats, hygiene care, accessories, and grooming equipment.
Yappy Pets is passionate about animal welfare. They are known for their commitment to supporting local shelters and rescue organizations. Their dedication goes beyond just providing products; they actively contribute to the well-being of Singapore’s pets.
Industry
Wholesale / Retail
Region
Singapore, SEA
Company Size
11-50
"Since integrating Yonyou’s RPA into our operations, Yappy Pets’ sales process has been revolutionized with real-time data, faster operations, and resource optimization, resulting in increased productivity and customer satisfaction.”
Seng Teck Yap
Founder, Yappy Pets Pte Ltd
The Challenge
Heavy reliance on manual processes:
After customers place orders online, a large amount of manual recording is required, which is cumbersome and time-consuming, requiring significant manpower. Manual recording is prone to errors.
Lack of system integration:
Sales profits are difficult to calculate, and losses cannot be determined accurately due to inconsistent and difficult-to-integrate sales data scattered across multiple systems, spreadsheets, or paper records. Lack of integration between systems prevents effective integration with the company’s Warehouse Management System (WMS), resulting in the inability to share and exchange data in real-time.
Multi-channel marketing & sales platform:
Yappy Pets’s promotional information is not delivered in a timely manner, causing sales personnel to be unable to obtain accurate information promptly.
The Solution
From manual to digital:
By leveraging Robotic Process Automation (RPA), e-commerce orders can be automatically generated from seven online sales sources.
Integrated business management platform:
The system integrates sales data from multiple sources into a centralized database for accurate analysis and management of profits and costs. Through the use of application programming interfaces (APIs) in the Yonyou ERP system, real-time data exchange and sharing between systems(Supply Chain,Warehouse,Sales,Finance) can be achieved.
Synchronized sales & marketing data on one platform:
Yonyou ERP offers a centralized platform to publish and deliver promotional information, improving sales and marketing activities.
