Retail
Unify your retail operations with a single, integrated platform. Manage everything from sales and inventory to marketing and customer service. Gain insights to optimize processes, reduce costs, and stay ahead of the competition.
Streamlining Operations
How Yonyou Addresses
Retail Challenges
Yonyou’s Retail Management System offers a solution to support retail businesses, tailoring sales promotions and after-sales services to individual preferences.
Pain Point
Customers are flocking to online shopping, and retailers need to seamlessly integrate their online and physical stores to compete.
Consumer expectations are constantly changing. They want personalized experiences, convenience, and access to information.
The retail landscape is saturated, and it’s hard for brands to stand out. Retailers need to develop strong brand loyalty to keep customers coming back.
Many retailers are still using outdated technology systems that can’t keep up with the demands of today’s retail environment. This can lead to inefficiencies, higher costs, and a poor customer experience.
Solution
Yonyou’s O20 commerce capability allows retailers to integrate their online and offline channels, providing a seamless customer experience across all touchpoints.
Yonyou’s data management solutions can help retailers understand their customers’ behavior and preferences, so they can personalize marketing campaigns, product recommendations, and loyalty programs.
Leveraging Yonyou’s member and B2C portals, retailers gain deeper insights into customer segments and preferences. This empowers them to create targeted campaigns that resonate with their audience, fostering brand loyalty.
Yonyou’s cloud ERP is highly scalable and has robust integration capabilities, helping retailers improve operational efficiency, reduce costs, and gain valuable business insights.
Powerful Benefits
Enhanced Customer Experience
Integrates various functions impacting customer experience with faster checkout and service, personalized marketing, and improved customer service.
Improved Inventory Management
Provides a centralized system to track inventory levels across all your stores and warehouses, effectively reducing stockouts, minimized overstocking and improved inventory accuracy.
Data-Driven Decision Making
Gathers data from various departments, giving businesses a comprehensive view to enable informed business strategies, improved sales forecasting, and streamlined operations.
Increased Profitability
Combined benefits of improved inventory control and enhanced customer experience can lead to reduced costs, increased sales, and improved margins.
Key Areas & Features
Cross-border Retail Solution
Member Center
- Members can check their purchase in omni-channel and points history real-time through mobile phones
- Members can track their points balance in real-time
- Members can view detailed information on past purchases and track spending patterns and shopping habits
- Members can view their current membership level and associated benefits, and see requirements to progress to higher levels
Membership Backend Management
- Collect and analyze member data, to gain deeper insights into their purchasing behaviors
- Categorize members into different groups based on criteria like signup date, membership level, or purchase history
- Define different membership tiers with varying benefits and pricing structures
- Track points earned by members through activities like purchases, referrals, or event attendance
- Manage overall membership lifecycle, with actions like member approval/rejection, renewal reminders
Promotion Management
- Central hub for defining and configuring the promotions
- Create and manage individual vouchers or codes used for promotions
- Automate the promotion process based on predefined rules
Data Analysis
- Identify the products or services that consistently generate the sales volume or revenue
- Analyze customer demographics, purchase behavior, and loyalty program engagement
- Analyze customer data based on recency, frequency, and monetary value of purchase to identify valuable customer segments
Retail POS
- Add items to cart with barcode scanning, calculate sales tax, and process various payment methods
- Submit requests and transfer inventory from one location to another
- Conduct periodic physical inventory counts, identify any discrepancies or shrinkage
- Reconcile and generate reports that summarize sales for the day
Omni-channel Strategy
- Real-time synchronization of data, ensuring streamlined order processing and improved inventory management
- Seamlessly transfer of order and delivery information from e-commerce platforms to the ERP system
Retail Backend Applications
- Manages all product information, including descriptions, specifications, images, and categories
- Sets and maintains product prices, including regular prices and discounts
- Creates and manages various promotional campaigns
- Integrates and configures different payment methods
Automatic Stock Replenishment
- Using sales data, inventory levels, and lead times to automatically generate purchase orders for items that are running low
Product Cross Recommendation
- Leverage customer purchase history and product attributes to recommend additional items
Member Loss Warning
- Identify customers who are at risk of churning based on their purchase history and interactions with the company
- Targeted marketing campaigns to win back customers who might be considering leaving
Inventory Accounting
- Track quantity, cost, and location of retail inventory throughout the buying and selling cycle
- Manage stock adjustments due to shrinkage, damage, or returns
- Generate reports to help with inventory control, optimizing stock levels, and preventing stockouts
Enterprise Report
- Create comprehensive financial reports that consolidate data from all the other financial modules
- Provide insights into overall financial health, profitability, and spending trends
- Help with budgeting, forecasting, and making informed business decisions
Accounting Management
- Track invoices, send statements, and facilitate collections
- Track bills, schedule payments, and ensure timely settlements
- Provide the basis for generating various financial reports
Cash Management
- Track business’s cash flow, including incoming and outgoing funds
- Help with forecasting cash needs, managing bank accounts, and optimizing cash flow
Supplier Management
- Maintain a central database of supplier information
- Send and track purchase orders electronically
- Monitor supplier performance and identify potential risks
- Negotiate better pricing and terms with suppliers
Purchase Management
- Create and manage purchase orders for goods and services
- Track purchase order approvals and deliveries
Price Management
- Set and maintain product prices across different channels
- Apply discounts and promotions based on specific criteria
- Track competitor pricing and adjust yours accordingly
Sales Management
- Track sales orders and customer interactions
- Analyze sales data to identify trends and opportunities
Inventory Management
- Track stock levels across different locations
- Generate automatic purchase orders based on demand forecasts
- Generate reports on internal stock movements
Trusted by 40+ Companies
Customer Stories
Success With Our Solutions
SK Jewellery
Innovative Jewellery Solution for Success in the Digital Era
Elken Singapore
Case Study for Retail Industry
Sheng Siong
Case Study for ERP & HRM Solution
Kunming Dongdong Food
Case Study for Retail Industry
Want Want China
Case Study for Retail Industry
Get Ahead With Our Customised ERP Solution and Other Solutions
- 6.5M+ Customers
- 35 Years of Excellence
- 25,000+ Experts
- 6.5M+ Customers
- 35 Years of Excellence
- 25,000+ Experts
